Welcome to Madeira Islands...

Madeira Wind Birds Terms of Service:

Booking Information

There is no small print in this page. The booking conditions and general information set out below are designed to outline our obligations to you and your commitments to us as clearly as possible. Please read them carefully before booking. We want you to have an enjoyable Madeira Wind Birds tour/trip and the avoidance of any misunderstanding is to our mutual advantage. You should be prepared to cope with unusual situations, local inadequacies and unpredictable events as and when they occur.

Definite Bookings

Reservations for tours require a deposit of 20% per person per tour, paid by credit card (VISA or Mastercard) on a secure link that we e-mail to you. After receiving the deposit we will give you our final confirmation and details of the tour. If no deposit has been paid, there is not a legal collateral, therefore Madeira Wind Birds cannot be accountable for possible bookings. A simple communication without a paid deposit does not constitute any guarantee of service. The person signing the booking form warrants that he/she has the authority to make the booking on behalf of all other persons included on the booking form. (On-line booking forms are deemed to have been signed by the persons submitting them.)

Price, Taxes and Fees

All transactions are in Euros. All shown prices include all Portugal taxes, Government fees, except where noted. Madeira Wind Birds operates and supplies in Madeira Islands, therefore it pays all taxes to Madeira Regional Government. No tours/trips are exempt of VAT, thought it is include in the prices shown.

Booking Cancellation

Any cancellation by you of a definite booking must be notified to us in writing (email is acceptable) or by phone and will take effect on the day that this is received by us. The following scale of cancellation charges will normally be applied, based on our estimated expenses and losses suffered as a result of your cancellation:
- Over 3 days before the land tour: no costs to you
- 2 to 1 day before the tour: 100% of your deposit
- On the day of the tour or later: 100% of final tour price

Transfer bookings

If you wish to transfer your booking to another day this will normally be treated as a cancellation and rebooking, and the relevant cancellation charges will apply.

Trip/tour Cancellation

If hazard weather conditions occur, we can try to reschedule your tour to the nearest date possible, though not changing other tours previously booked to other customers. If the tour does not happen we will refund you on 100%. We reserve the right to cancel any trip for which there are insufficient reservations before the departure date. In case of this type cancellation, all deposits and other payments for the tour or tour extension will be refunded.

We may have to cancel your tour in the event of unusual or unforeseen circumstances outside our control: for example, technical problems with the boat or van, government action, war or threat of war, civil strife, terrorist activity, riot, natural or man-made disaster, or severe weather conditions. In the event that we have to cancel a tour/trip due to circumstances outside our control we shall refund to you.

Safety & Insurance

Any medical problems and/or related dietary restrictions must be informed to us on reservation. It is extremely important to our staff and guides to have this knowledge in case of any arising problems.
Our prices include a personal accident insurance, provided by legally registered insurer in "Instituto de Seguros de Portugal", with the following coverage:
- Death or permanent disability: 20 000 €
- Hospitality expenses and repatriation: 3 500 €
Birdwatchers often carry a lot of expensive optical and photographic equipment. Our trip insurance does not provide sufficient cover and so, if you are not already covered under your household policy, we recommend you take out specialist insurance cover for your equipment.

Important

Birds and Mammals: The species mentioned in the trip itineraries are meant as a guide to what you might see. You should not expect to see everything mentioned, although you should see a good proportion if you participate fully in the tour and have good eyesight. We can only guarantee you that we will assist you to the best of our knowledge and capabilities.

Restrictions on participants

Restrictions on participation are a matter of common sense and we have no absolute ones. If you have a health problem or any physical limitation which may hamper or restrict your full involvement in any aspect of the tour, or about which we should be aware for your safety ( e.g. walking difficulties, diabetes, asthma, angina, etc.), please advise us previously to the tour/trip. We may provide any information that you or your doctor may need to judge your capacity to participate fully in the tour. Please note that we do not allow the collecting of plants or animals during the course of any tour.